Heathrow Parking Terms & Conditions

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Terms & Conditions


Following is the code of conduct for Heathrow Park and Ride. Please make certain that you read and understand our terms and conditions.

Booking Confirmation


  • We confirm bookings made by email or on our website by issuing a booking reference via email.
  • We confirm bookings made by phone by the operator via email.
  • All services are subject to availability and may be changed without notification. Heathrow Park and Ride Ltd reserves the right not to accept or fulfil a booking
  • Bookings through the Heathrow Park and Ride website are deemed to be made when validated by the issue of a booking reference number.
  • Offers are not to be used in conjunction with any other offer or promotion.

Cancelling A Booking Made.


  • You may cancel a booking for any reason, including not accepting these conditions up to 48 hours before the parking period begins and you will receive a refund minus cancellation charges of up to 15%
  • If you cancel within 48 hours or do not turn up, we will charge you the full parking fee for the total parking period.
  • Cancellation must be by email and only after an email confirmation has been sent back acknowledging the cancellation, a refund will be made minus cancellation charges
  • No refund will be made for unused parking if you decide for any reason to return earlier.
  • The parking period begins at one minute past midnight on the first day of the parking period.
  • Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking. Product should you have the right to cancel, do so, via email 48hrs prior to using the service, you will be refunded the booking cost, minus cancellation charges.

Prices / payments & cost recover


  • All payments must be made prior to parking your vehicle.
  • In the event entry and exit times change from those booked this will result in your actual time parked exceeding the number of days you have pre-paid for. An additional charge will need to be paid prior to leaving the car park. If you refuse or you are unable make the payment, we may retain your vehicle until you have paid the full amount due.
  • If you want to extend your booking while the vehicle is with us, you need to email us. You cannot make a new booking to extend an existing booking. If you do so, it will not be accepted and you will still be charged for the extra days on your return plus administration fee of £15.
  • If you park for longer than the period you booked for, we shall charge you for the extra days at the full daily price that applies at the time.
  • Our opening time is 4.00 to 23.59. We shall charge £25 for vehicle delivered after midnight. However, we may ask you to wait until we open in the morning.
  • If you return earlier than the booked date without informing us or with a short notice, you will be charged £15. You may also have to wait longer to be picked up from the airport it can take up to 3 hours to release your vehicle.
  • If you have not claimed your vehicle within a reasonable time after the end of the booked period or fail to contact us for a new arrangement, we can regard your vehicle as having been abandoned. We may then make arrangements for its disposal to cover our costs (but will take reasonable steps to contact you before doing so) in accordance with the Torts (interference with Goods) Act 1977.

The conditions below apply on request.


  • We may photograph or video the vehicle when you enter the car park if you make the request.
  • Your vehicle will not be checked for damage unless you request and make the payment of £10 .We shall inspect the paintwork and bodywork and record any damage before we park the vehicle after which you will be asked to sign the damage inspection report. If you had an inspection carried out before parking your car, please provide us a copy of it
  • Your booking will be taken that you do not wish to have your vehicle inspected unless a specific request is made.

Exclusion & Limits Of Our Responsibility


    We will not accept legal responsibility for the following:-
  • Loss or damage covered by your own insurance. Your own vehicle insurance MUST cover the vehicle parked in our car park for Fire, theft, flood and malicious damage during the booking period.
  • Personal property left in the vehicle/coach or left unattended at any time in the car park or vehicle
  • No valuables should be left within the car whilst parked in our compound. We do not check inside the vehicle, hence no responsibility will be taken by us in the event of loss of valuables. Do not leave your mobile phone, satellite navigation, house key or any other key or personal belongings in the vehicle.
  • Transport delays between the car park and the Airport caused by traffic congestion, weather, coach breakdown or any other cause beyond our control. For Meet and Greet, we endeavour to deliver your vehicle back to you within 45 minutes depending on traffic and weather condition. However, in busy period, you may have to wait longer.
  • Loss arising from a stolen or mislaid receipt.
  • Heathrow Park and Ride Ltd does not accept liability for damage to vehicles arising from mechanical, structural, electrical failure, jump starting of vehicle, self- locking, air pollution / weather, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control.
  • No liability will be taken for minor scratches, dents, chips to paintwork, any damage that cannot be seen and noted due to weather conditions or where the exterior is in a dirty state or by the virtue of the car colour. The company will not accept responsibility for damage to windscreens, glass chips or other glass. No liability can be accepted for alloy damage/ scuffs, clutches, tyres / wheels. This list is not exhaustive.
  • No liability will be taken for any direct or indirect loss as a result of delay, any loss or damage to the vehicle (such as loss of earnings, flights missed, and hotel cost).
  • Any Delay in making the vehicle available for collection, this is if you arrive later than the date and time booked or any loss as a result of you not adhering to the time guidelines given

Your Responsibilities


  • Vehicle condition must be road worthy and comply with the Road Traffic Acts.
  • You shall be liable for and indemnify HPR in respect of any death, personal injury or damage caused by you or any person with you whilst in our premises.
  • That when you commence your Parking Period your vehicle is in a roadworthy condition, has a current MOT certificate (if required by law) for the whole of the Parking Period, Is insured and covers the points mentioned in 5.1
  • No dangerous toxic or illegal substances are left within the Vehicle.
  • In the event your vehicle does not start, we assume you give us permission to attempt to start the vehicle using a Battery starter pack. In the event your vehicle still does not start you will need to contact a breakdown company at your cost. Your vehicle must be removed from the car park within 24 hours of the end of the parking period. After this time we shall charge you the daily parking charge.
  • You must not tow the vehicle into the car park unless supervised and with written consent.
  • You must not fill your tank with fuel in the car park, unless we are notified and are supervised.
  • You must inform us about any vehicle immobiliser, automatic security feature or modification to the vehicle.

Our responsibilities


  • We shall take all reasonable care of your vehicle (excluding any personal belongings) for the period you have booked and paid for; starting from when you give us your keys.

Return Vehicle - Reclaiming the vehicle and lost receipts.


    You must produce the receipt or ticket we have provided when you collect your vehicle. If you lose the receipt, or ticket, we will need proof of your identity. We will not release any vehicles to other persons unless by prior arrangement.
  • You must produce the receipt we have provided when you collect your vehicle. If you lose the receipt please notify us immediately by telephone or email. We shall then need a proof of your identity.
  • We shall not release any vehicle to someone else unless prior arrangement has been made.

Special Assistance Requirements


  • If you have any special assistance requirements, please let us know when you make your booking and all reasonable steps will be taken to meet your needs.
  • Vehicle security


    • You must leave your car keys at the car park. If you do not do this, we may refuse to take your booking and you will still be charge. We shall not be held responsible for any delay or other cost incurred due to this.
    • Do not leave any house or other keys in your car key ring or in the vehicle. No responsibility will be taken in the event they are lost or misplaced.
    • Do not leave any Satellite Navigation in the vehicle.

    Safety In The Car Park


    • When entering the car park drive slowly and carefully and follow the directional signs. Do not drive more than 5MPH
    • After parking your vehicle, go to the reception desk; do not wander around the car park. Keep an eye on your children and do not allow them to play in the car park. Children must be supervised at all times.

    Transport To & From Airport.


    • You must not get on a transfer bus if you cannot find a seat.
    • In case of large families/group, it may not be possible to get everyone on the same bus.
    • Children under the age of eight must be seated with an adult.
    • No animals are allowed on the transfer bus unless a dog to assist the blind.
    • Do not place luggage and personal belongings in the aisles or standing areas.
    • The driver may refuse to help you load/unload heavy luggage due to Health and safety.
    • The driver is responsible for the safety of the bus and he/she may ask any passenger they believe to be a danger/potential danger to the bus or its passengers to leave the bus or refuse to take to or from the Airport.
    • The Bus will pick you up at the Airport from the same stop it drops you off at the Terminal Building. Further instructions will be given to you when you contact us after you have collected your luggage.

    Check In Time


    • Transport between the Car park and the airport run on demand. It is your responsibility to arrive at the Car park in good time (a minimum of 100 minutes prior to the earliest airline recommended check-in time is suggested) to enable you to reach the airport by the airline's recommended check-in time.
    • In the event you wish your vehicle to be inspected, please allow an extra 45 minutes on top of the recommended 100 minutes.
    • Please allow an extra 30 minutes on top of the recommended 100 minutes if you are travelling during busy period such as school holidays, Christmas and New Year.

    Moving the vehicle.


    • We shall keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks on the public highways. During busy periods your vehicle may be parked away from the main compound.
    • During busy periods your car may be stored in any one of our secondary compounds, (within a 5 mile radius of our main car park). Please note that security levels may vary (Park and Ride)
    • During certain busy periods or lengthy periods of stay, your car may be parked in any one of our Secondary Compounds which could be up to 12 miles away (one way), depending which terminal you have dropped your vehicle off. However, part of the car parks are open to the public and, whilst staff have instructions to remove anyone not authorised to be on the premises, the Company cannot guarantee the security of your vehicle nor its contents. Please note the security level at these secondary compounds may not be at the same level as the main compound (Meet and Greet)

    Indemnity


    • You shall indemnify the Company and its staff for any loss, damage, actions and claims arising from breach of your Obligations contained in clause first & fourth under 'your responsibilities'

    Liabilities and Other Terms.


    • We shall accept legal responsibility for any accidents, damage to paint work or bodywork of your vehicle if you can prove that it was caused by our employee's negligence.

    Customer Relations Procedure


      This procedure does not affect your right to take legal action. If there are any concerns or issues you wish to raise for further investigation, the following procedure needs to take effect.
    • Inform a member of staff about it before you leave the car park/Airport. You will be asked to email your complaint within 24 hours of leaving the car park. We shall not consider any complain if it was not raise at the time of collecting the vehicle and once the vehicle leaves our car park, we are not responsible for any damage/lost.
    • A member of our customer relations team shall endeavour to respond back to your query at the earliest possible.
    • If a complaint relates to damage to the vehicle, you must allow us to inspect the vehicle before repairs are carried out. No acceptance of liability can be made until the matter is thoroughly investigated. If you did not request your vehicle to be inspected by us, we shall not be liable for any claim unless you can prove that the damage was caused while your car was in our care.
    • In the event that we agree to carry out any repairs they must be carried out only by our approved garage. The delivery and collection of the car at that establishment will be customer's responsibility. We reserve the right to restore the vehicle to the condition it was brought to us or hand over to us for parking. We shall not provide courtesy car and nor shall we reimburse the cost if you hire a car.
    • You agree for us to carry out repairs to the vehicle if it's proven the damage was caused during the parking period.
    • We shall not be responsible for any damage complaint up to £750.00 including any alleged dents, bumps and scratches.

    Car park Site Security


    • Although all measures will be taken to ensure the security of the site, this cannot be guaranteed at all times by Heathrow Park and Ride Ltd. Your vehicle insurance must cover you for the parking of the vehicle in a car park for all eventualities.

    Changing the conditions


    • The Terms and Conditions applies for Heathrow Park and Ride / Meet and Greet
    • These conditions will remain in force unless the change is made in writing directly with us and with our written permission.
    • These Terms and Conditions may be changed by Heathrow Park and Ride Ltd at any time. Please request an up to date Terms and Conditions at the time of booking.

    CONTACT DETAILS:

    Heathrow Park and ride Customer 02034 883 787 / 07796 093 921 Email: infoheathrowparkandride@gmail.com

    Heathrow Park & Ride

    0203 488 3787 / 0779 609 3921 Email- infoheathrowparkandride@gmail.com

    Heathrow Meet and Greet

    0203 488 0260 / 0746 430 7884 Email- hprmeetandgreet@gmail.com

    Address: HEATHROW PARK AND RIDE LIMITED , 450 Bath Road, Longford, Heathrow, London, UB7 0EB

    Copyright © 2018 Heathrow Park and Ride

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