Heathrow Parking Terms & Conditions

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Terms & Conditions


Following is the code of conduct for Heathrow Park and Ride. Please make certain that you read and understand our terms and conditions.

Booking and Services


  • Sending of the confirmation email deems a booking complete. All terms and conditions are considered accepted at this point.
  • We do our best to collect and deliver vehicles within the given time limit. But in case of unpredictable circumstances such as traffic congestion, accidents, flight delays, security alerts, extreme weather, luggage or immigration delays, (this list is not exhausted) Heathrow Park and Ride will take no responsibility.
  • We are only responsible for the safety of your car for the duration it is booked and paid for to park with us. This duration is deemed to start and end with the handover of your car keys.
  • It is advised to bring an extra key of your car and keep it with you. Just make sure that the key you provide us does not have your house or any other keys in the keychain. We cannot be held responsible for any faulty keys or alarm fobs.

Payments & Cancellation


  • Complete payment for the parking services is due before the service commences on the day of your departure.
  • Any and all extension in the duration of stay will be charged @ £ 15 per day. This payment will be debited from the client’s account before the vehicle is returned.
  • If any amendment is requested and carried out 48 hours prior to the commencement of the service. It may carry a small administration fee.
  • For cancellations, a full refund minus the administration costs (£15) is granted if the company is informed 48 hours before commencement date of booked services.
  • There will be no refunds if you do not use the service or in case of no show at all. The company will not consider a refund if cancellation is made within the 48 hours of commencement date and time of service.
  • If you return early for any reason and wish to curtail the duration of your stay, then you will be liable to pay for the complete duration for which you initially made your reservation.
  • If you need to amend your booking after service commencement while your car parked with us, a charge of £15 will be payable.
  • All amendments will be made via email and deemed applicable upon receiving confirmation email.

Liability & Limitations


  • Our insurance covers all our legal liabilities.
  • Any non-vehicular items left unattended in the car are left at the customer’s own risk. The company will not accept any liability for it.
  • All damage claims are to be brought to the attention of company representative before collecting the vehicle at the time of return. The representative will make a list and generate a signed notification before you leave the airport.
  • Any natural deterioration of the car, while it’s in our care is not our responsibility. We will not be liable for any mechanical, structural and electrical failures including but not limited to damages howsoever caused to windscreen, glass chips, clutches, tyres or alloy wheels.
  • We will not be liable for any damages unless proven to be caused by the negligence of our employees.
  • While in our care, all vehicles are deemed taxed and must comply with the Road Traffic Act 1988. This is considered to be the case for as long is your vehicle is parked with us.
  • If your vehicle does not start due to the flat battery, we may charge you for the extra time and services needed to jump start the car. We take no responsibility for any issues arising as a direct consequence of trying to do so.
  • We do not accept any responsibility for punctured tyres (including slow punctures), while the car is parked with us. In such an event, we reserve the right to charge you for inflating or changing the tyre.
  • In case of repairing any damages caused by our negligence, the work must be done at our approved establishment. The delivery and collection of the car at that establishment will be customer’s responsibility. We reserve the right to authorize any repairs, on your behalf, in order to restore you vehicle to the condition it was brought to the compound for parking.

Complaints & Claims Exclusion


  • All complaints and claims should be directed to us via email at info@heathrowparkandride.co.uk Our representative will get back to you ASAP.
  • Damage claims are considered only if they are submitted within 5 days after collecting your vehicle. Any complaints made after that time will be dismissed.
  • We are not liable for small scratched or dents, whether documented or not, that are not identified and claimed before leaving the compound due to time confinement or any weather conditions.
  • Any loss or damages will be covered by companies own insurance.
  • We accept no liability to cover for thefts, fire or flood or any other malicious damage or a severe act of nature.
  • The limit to maximum payable amount for any damage claims is £ 10,000
  • We cover no liability for delayed or missed Flights, Shuttles, Car Hire expenses as direct or indirect consequence of our services.
  • We cannot be held responsible for any discoloration of paintjobs or dents and scratches (documented or otherwise) appearing on the vehicles after car wash or rainfall.
  • No inquiries are made regarding the internal conditions of the vehicles neither any liability is accepted for it.

Declaration


These terms and conditions of Heathrow Park and Ride updated on 01/07/2018 are upheld and enforced unless directed otherwise under the express written consent of Heathrow Park and Ride.

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