FAQ's - Heathrow Parking

Get Free Quote

Browser our help




Feel free to go through our help topics. We hope you find them helpful. If you have any further question, please call us at 0203 488 3787 or email us at info@heathrowparkandride.co.uk. We will be happy to oblige.

How Can I cancel my booking? Will there be any other charges?

You can call us directly at 0203 488 3787 or email us at info@heathrowparkandride.co.uk and we will handle the cancellation for you. However, there will be an administration fee of £ 15.

A booking can be cancelled 48 hours prior to when the service is to commence except the non-flexible or non refundable deals. There will be no refund in case of no show or if reservation is canceled within the 48 hours of service commencement.


How do i manage booking if my return flight is delayed ?

In such an unfortunate event, you should call us to inform and you will be given a grace period. After that time, you will be charged extra on daily basis.

Failure to inform at all will carry an addition £ 15 charge to cover the unexpected administrative fee and labor costs.


What do i do if i'm running late or early ?

You should call us on the contact number provided with the confirmation email and the necessary instruction will be provided in both cases.


What happens on my arrival back to Airport?

After you clear customs, head to shuttle stop which will take you to the compound where you can collect your car and head home.


How Does Heathrow Park and Ride Works ?

Drive directly to the parking compound located close to the airport and hop on one of our shuttles to your terminal. Upon return, take the shuttle back to the compound, collect your car and head home.


Will My Car Be Safe during the stay?

We invest all the latest resource to keep your car safe, during its stay with us. The security features installed keep your car free of damages and other risks.

However, due to rush we may move your vehicle from where it was initially parked. All vehicles are parked at insured risk of owners.


Is the compound secure? How far is it located?

Yes, the compound is purpose-built and well suited to your needs. It is secure and our services are reliable. The compound is situation on M4 merely a 5 minutes drive from the airport.


Is the online payments mode secure? Are there any other charges?

Yes, all the methods of payment employed by us are safe. We value the privacy of our customers and their sensitive data. We do not retain any private data after our business is conducted. There will be no hidden charges.


Why haven't i received my confirmation email ?

The conformation email is sent automatically upon the completion of the booking process. If you do not receive it, be sure to check your spam/junk folder. You can also visit our website and go to the MY BOOKING page to view, amend or download it.


Send us a message


Copyright © 2018 Heathrow Park and Ride

Follow Us On:

Powered by: Mobit Solutions