TERMS & CONDITIONS
1. Booking Conditions
- 1.1 A confirmation voucher will be sent to the email address provided at the time of booking. If the voucher is not received, it is your responsibility to contact customer service immediately, as refunds are not available for no-shows or cancellations made less than 24 hours prior to arrival. Ensure you have the necessary directions, arrival instructions, and your confirmation voucher or booking reference when traveling. For bookings requiring credit card entry, please carry the same card used for booking.
- 1.2 This website acts as a booking agent for the featured car parks. Your contract is with the selected car park and subject to its specific Terms & Conditions, which may limit liability. Full details are available from the service provider.
- 1.3 Car parks accept liability only for proven acts of negligence. Claims must be reported before the vehicle leaves the premises (Park & Ride) or terminal (Meet & Greet).
2. Complaints Procedure
- 2.1 Submit any complaints in writing with detailed information.
- 2.2 Expect a response within 10 working days from receipt.
- 2.3 If delays occur, you will be notified with reasons.
- 2.4 Parking is subject to individual car park terms. All damage/loss claims must be reported to and claimed from the operator’s insurance at the time of collection.
- 2.5 The company is not liable once the vehicle is handed over to or returned by the service provider.
- 2.6 No warranty is given for the safety of vehicles or their contents. Owners should rely on their own insurance policies for any losses or damage not caused directly by the operator.
- 2.7 Any vehicle damage must be reported before leaving the premises. Failure to do so voids liability.
- 2.8 Vehicles must be roadworthy and possess valid Tax and MOT. If not, and no proof of application is shown at collection, service will be refused without refund.
- 2.9 No responsibility is accepted for mechanical, structural, or electrical failures, including windscreens, alarms, tyres, or batteries.
- 2.10 Ensure correct keys and starting instructions are provided. No liability is accepted for issues caused by faulty or incorrect keys or fobs.
- 2.11 Complaints must be submitted by email within 24 hours of returning to the UK. Late submissions will not be considered.
- 2.12 Any issues at the car park must be reported immediately to allow resolution.
- 2.13 Delayed reporting may impact your ability to make a claim later.
- 2.14 For assistance, please visit the support page.
3. Cancellation Policy
- 3.1 All cancellations must be processed through the booking platform to be valid.
- 3.2 For cancellations, contact support during office hours (Monday–Friday, 09:00–17:00) with your booking reference.
- 3.3 Cancellation requests are handled during office hours only and must follow stated notice periods.
- 3.4 No refunds for partially used bookings.
- 3.5 Booking fees, SMS charges, and cancellation cover are non-refundable.
- 3.6 Non-flexible rate bookings cannot be canceled.
- 3.7 No refunds for cancellations made with less than 48 hours’ notice.
- 3.8 Cancellations with more than 48 hours’ notice incur a £15.00 admin fee, except where otherwise stated for non-refundable promotional offers.
- 3.9 If a canceled booking is reinstated, it will become non-refundable.
- 3.10 Amendments made on or within 24 hours of the arrival date are final and non-refundable.
4. Limitation of Liability
- 4.1 The company’s liability is limited to direct losses arising from negligence in booking processing and does not extend to the acts or omissions of third-party service providers.
- 4.2 All claims related to service delivery, including damage or loss, must be directed to the respective service provider, whose terms apply.
- 4.3 This website acts solely as a booking facilitator between customers and independent parking providers. It does not own or operate any of the listed services.
- 4.4 No guarantee is made regarding the quality, security, or practices of any listed provider. Customers should verify information before booking.
- 4.5 Vehicles are parked at the owner’s risk. Responsibility for any loss or damage lies with the customer, who is advised to remove valuables and ensure proper insurance coverage.
- 4.6 No assurance is provided for the safety of parked vehicles or their contents. Customers must rely on their insurance policies for compensation for any incidents not directly caused by the operator.
- 4.7 Total liability is limited to the amount paid for the booking, including parking and booking fees. No liability is accepted for consequential or indirect losses.
- 4.8 The company provides no warranties regarding the protection of vehicles or goods left within. Owners must use their own insurance for any loss or damage incurred.
- 4.9 Information on services and offers is provided by third parties. While efforts are made to ensure accuracy, details should be confirmed directly with the provider before booking. Updates will be made where discrepancies are found.
Airport Cheap Parking Ltd.
128 City Road, London, EC1V 2X